Frequently Asked Questions SMTP service

Can I make a trial of the service?

NO, there is no trial account.
SMTP Studio is a dedicated mail server, not a software.

There is no type of test to do. When an account is activated and running until maturity.

The service is automatically renewed?

NO, the service is NOT automatically renewed.
To renew the service you have to be a new order that you can find in the renewal page by clicking here.
By renewing you will have the possibility to keep the same parameters used in the previous order.

Can I do an upgrade of bandwidth?

Yes, certainly.
If you find that the service you have purchased is not enough to meet your needs, you can always perform an upgrade of bandwidth and upgrade to a higher package.
In the Upgrade page found by clicking here you can check the value of your account, and quantify the discount that will be applied in the event you chose to perform an Upgrade.

I can send an unlimited number of email?

There is no limit on the number of emails you can send.

The SMTP service is a service to Studio consumption. Depending on the package you choose you will have the bandwidth that will be consumed every email sent. The consumption depends on the size of the messages that you send. More messages are larger and consume.

how often the bandwidth restored?

The available bandwidth is reset every 1st of the month.

The band acquired when it expires?

The bandwidth expires when is consumed or to end subscription

How do I know what is the package that best suits my needs?

Check the average size of your messages. Check the number of emails you need to send in one month.

It can not accumulate the bandwidth consumed?

No, you can not store it. Every 1st of the month the band will be fully restored according to the package purchased.

Who can I be sure that my emails do not end up in the junk mail?

We do not know the content of your messages.

We can not "guarantee" that if you send email "suspicious" will not be recognized as unwanted mail clients.

What we can guarantee is that our technicians constantly keep checking that our servers do not end up reported in the international black list.

And in that case immediately to ensure removal request.

I have locked the account for SPAM, you can reactivate it?

To ensure excellent service to our customers, we have a duty to protect our servers from SPAMMERS. For this reason, if a user is reported as SPAMMER you can not reactivate it.

Please also do not try to activate a new account with different names. We try to keep as much as possible "clean" our server. Lock SPAMMERS is the first rule to follow.

Doing so provides a good service for all users who want to use SMTP Studio for legitimate purposes.

Can I send using a different email from @smtpstudio.com?

Yes, of course. You can enter your email address which you prefer in your mail client.

It is important that the access parameters to the server remain those provided by us: smtp server, username, password, etc.

How to display name and email you can enter anything.

I can not contact you by phone...

Il numero per l'assistenza tecniThe number for technical support is +39 0721 183 5158.
Recall that the assistance is a free service that we offer to our customers, you need to have some patience and in case of busy lines or voice mail, try again to contact us after a few minutes.
Alternatively you can contact us in chat. During office hours, we usually always ready to respond to an operator.
Or by email at support@smtpstudio.net